General Questions

What does Barking Road Furniture sell?

Barking Road Furniture offers a range of furniture products, including selected new and second-hand furniture.

Each product page provides information about the individual item, including available photographs, product details and condition information where applicable.

Where is Barking Road Furniture based?

Barking Road Furniture Limited is based in London, United Kingdom.

Address:

317 Barking Road
London
E13 8EE
United Kingdom

Company Number: 07858135

Do you sell second-hand furniture?

Yes. We offer selected second-hand furniture.

Because second-hand furniture is previously owned, individual items may have reasonable signs of previous use.

Please carefully review the product photographs and description before placing your order.

Ordering

How can I place an order?

You can browse our products through our online store and add the items you wish to purchase to your shopping basket.

Follow the checkout process to provide your delivery and payment information and complete your order.

After your order has been successfully placed, you should receive an order confirmation.

What payment methods do you accept?

We currently accept credit card payments through our online checkout.

Payment information is processed through the secure payment services available through our checkout.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

Email: rogecantaa4@gmail.com
Phone: 020 7511 8842

Once an order has entered the fulfilment or delivery process, changes or cancellation may not always be possible.

For online purchases, applicable statutory cancellation rights are explained in our Returns & Refunds Policy.

Delivery

Do you deliver across the UK?

Yes.

We currently provide delivery across the United Kingdom.

How much does delivery cost?

UK delivery is free for eligible orders.

There is no standard delivery charge for eligible UK orders.

How long does delivery take?

Our usual estimated delivery timeframe is:

7–15 days

Delivery times may vary depending on product availability, order size, delivery location and circumstances outside our reasonable control.

Will I be contacted before delivery?

Where appropriate, we may contact you using the contact information provided with your order to arrange or confirm delivery.

Please make sure your email address and telephone number are accurate when placing your order.

What if I have restricted access to my property?

Before ordering large furniture, please make sure that there is suitable access to your property.

Please consider:

• Doorways
• Hallways
• Staircases
• Lifts
• Corridors
• Parking
• Building access
• Other delivery restrictions

Customers are responsible for providing accurate delivery information and notifying us of any relevant access restrictions.

Do you provide furniture assembly?

No.

Furniture assembly is not included with our standard delivery service.

Customers are responsible for assembling furniture unless a different arrangement has been specifically agreed with us.

Do you offer store collection or local pickup?

No.

We currently do not offer customer collection or store pickup.

Returns & Refunds

Can I return my furniture?

Eligible purchases can generally be returned within 30 days of receiving the order, subject to our Returns & Refunds Policy and applicable UK consumer rights.

Who pays for return delivery?

For eligible returns under our return policy:

Barking Road Furniture pays the return transportation cost.

Please contact us before arranging or paying for a return yourself.

We will provide the appropriate return or collection instructions.

How do I request a return?

Please contact us before returning your furniture.

Email: rogecantaa4@gmail.com

Please provide:

• Order number
• Your name
• Product name
• Reason for the return, where applicable
• Photographs, where relevant

We will review your request and provide the next steps.

What condition does an item need to be in for a change-of-mind return?

Customers should take reasonable care of furniture while it is in their possession.

You may inspect an item in a reasonable manner, similar to how you would inspect furniture in a physical shop.

Where permitted by law, a refund may be adjusted if the value of the item has been reduced because it has been handled beyond what is reasonably necessary to inspect it.

What if my furniture arrives damaged?

Please contact us as soon as possible.

Please provide:

• Order number
• Photographs of the damage
• A description of the issue

We will assess the situation and advise you on the appropriate remedy.

Depending on the circumstances, this may include a repair, replacement or refund.

What if I receive the wrong item?

If you receive an item that does not match your order, please contact us as soon as possible.

Please provide your order number and photographs of the item received.

We will review the issue and arrange an appropriate solution.

Are bespoke or personalised furniture items returnable?

Furniture that has been specifically made to your individual specifications or clearly personalised may not be eligible for a change-of-mind cancellation where permitted by applicable law.

This may include furniture made to specific measurements or personalised specifications.

However, this does not affect your statutory rights if the furniture is faulty, damaged, misdescribed or otherwise does not conform to the contract.

How will I receive my refund?

Eligible refunds will normally be made using the original payment method.

Refunds will be processed in accordance with our Returns & Refunds Policy and applicable UK consumer law.

Product Information

Are second-hand furniture items in perfect condition?

No.

Second-hand furniture has been previously owned and may show reasonable signs of previous use.

Because individual second-hand items can differ, please carefully review the product photographs, description and condition information before purchasing.

Are the product photographs accurate?

We aim to provide accurate photographs and product descriptions.

For second-hand furniture, photographs are particularly important because each item may have its own condition and appearance.

If you require additional information about an item before purchasing, please contact us.

Can I ask about the dimensions of a product?

Yes.

Product dimensions will be provided on the relevant product page where available.

If you need additional information about a particular item, please contact our customer service team.

Customer Service

How can I contact you?

You can contact us using the following details:

Barking Road Furniture Limited

317 Barking Road
London
E13 8EE
United Kingdom

Email: rogecantaa4@gmail.com

Phone: 020 7511 8842

What information should I provide when contacting you about an order?

To help us respond more quickly, please include:

• Your order number
• Your name
• Email address
• Product name
• Details of your question or problem

If you are reporting damage or a product issue, please also provide photographs where possible.

Website & Privacy

How is my personal information protected?

We take reasonable measures to protect customer information and use personal information only for appropriate business purposes, such as processing orders, arranging delivery, providing customer service and complying with legal obligations.

For more information, please read our Privacy Policy.

Do you use cookies?

Yes.

Our website may use essential cookies and, where applicable, analytics or other optional technologies.

Where consent is required for non-essential cookies, we will provide an appropriate cookie preference mechanism.

For more information, please see our Cookie Policy.

Do you have a physical store?

Our registered business address is:

317 Barking Road, London, E13 8EE, United Kingdom

Please note that customer collection/store pickup is not currently available.

Still Have a Question?

If you cannot find the answer you're looking for, our customer service team will be happy to help.

Email: rogecantaa4@gmail.com

Phone: 020 7511 8842

Barking Road Furniture Limited
317 Barking Road
London
E13 8EE
United Kingdom

We're here to help you shop with confidence.