Returns & Refunds Policy

Returns & Refunds Policy

Last Updated: 20 August 2026

At Barking Road Furniture, we want our customers to shop with confidence.

This policy explains how returns, cancellations and refunds are handled for purchases made through our website.

1. 30-Day Returns

We offer a 30-day return period for eligible furniture purchases, including eligible second-hand furniture.

Customers may request a return within 30 days of receiving their order, subject to the conditions in this policy.

Our 30-day return policy is in addition to any statutory consumer rights that may apply.

2. Free Returns

Barking Road Furniture will cover the cost of returning eligible furniture.

Customers should contact us before arranging a return.

Because furniture can be large or bulky, we will provide appropriate return or collection instructions after reviewing the return request.

Customers should not arrange or pay for a return independently without contacting us first.

Where a return is approved under this policy, we will arrange or cover the applicable return transportation cost.

3. Online Cancellation Rights

For eligible goods purchased online, consumers may have a statutory right to cancel their order within the applicable cancellation period.

For most online purchases of goods in the UK, customers generally have 14 days from receiving the goods to notify the trader that they wish to cancel, followed by a further period to return the goods.

Nothing in this policy removes or restricts these statutory rights.

4. Second-Hand Furniture

We offer a 30-day return period for eligible second-hand furniture.

Second-hand furniture may have reasonable signs of previous use.

Customers should review the product photographs, description and condition information before purchasing.

The condition of each second-hand item may vary because individual items are unique.

Our 30-day return policy does not affect statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.

5. Customised or Bespoke Furniture

Furniture that has been specifically made to the customer's individual specifications or clearly personalised may not be eligible for cancellation due to a change of mind, where permitted by applicable law.

Examples may include:

• Furniture made to specific customer measurements
• Personalised furniture
• Furniture manufactured to unique customer specifications
• Special finishes or alterations specifically requested by the customer

However, a standard product does not automatically become a bespoke product simply because it is ordered after a customer places an order.

This exclusion does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

6. Faulty, Damaged or Incorrect Items

If your furniture is:

• Faulty
• Damaged
• Incorrect
• Not as described
• Not fit for its intended purpose

please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include:

• Repair
• Replacement
• Refund
• Another appropriate remedy

UK consumer law provides protection for goods that are faulty or not as described.

7. Return Condition

For change-of-mind returns, customers should take reasonable care of the furniture while it is in their possession.

The customer may inspect the furniture in a reasonable manner, similar to how they would be able to inspect it in a shop.

If the value of the furniture has been reduced because it has been handled beyond what is reasonably necessary to inspect its condition, the applicable refund may be adjusted where permitted by law.

8. How to Request a Return

Please contact us before returning any furniture.

Email:
rogecantaa4@gmail.com

Phone:
020 7511 8842

Please provide:

• Order number
• Customer name
• Product name
• Delivery address
• Reason for return, where applicable
• Photographs, where relevant

We will review your request and provide return or collection instructions.

9. Return Transportation

For eligible returns under our 30-day return policy:

Return transportation is paid by Barking Road Furniture.

We will arrange the appropriate return or collection method.

Customers should not independently book a courier or pay return transportation costs without first contacting us.

10. Refunds

Once an eligible returned item has been received and assessed, we will process the applicable refund.

Where a statutory cancellation right applies, refunds will be handled in accordance with applicable UK consumer law.

For eligible online cancellations, refunds generally must be made within 14 days of receiving the returned goods, subject to the applicable rules.

Refunds will normally be made using the original payment method.

11. Delivery Charges and Refunds

Our standard UK delivery service is free of charge.

As no standard delivery fee is charged, there is normally no standard delivery charge to deduct from or refund.

Where any delivery charge has been separately paid and is legally refundable, it will be handled in accordance with applicable consumer law.

12. Statutory Consumer Rights

Nothing in this Returns & Refunds Policy limits or excludes your statutory consumer rights.

In particular, this policy does not affect rights relating to:

• Faulty goods
• Goods that are not as described
• Goods that are not fit for purpose
• Applicable statutory cancellation rights

UK law does not allow businesses to simply remove consumers' legal rights through a returns policy.

13. Contact Us

Barking Road Furniture Limited

317 Barking Road
London
E13 8EE
United Kingdom

Email: rogecantaa4@gmail.com

Phone: 020 7511 8842